You can reach our customer support team via email at info@dreamdekor.com or refer to contact us page or just register/login and create a ticket. Our team is available Monday to friday, from 10 AM to 6 PM.
If you encounter any issues with your order, such as wrong items or damaged products, please contact our customer support team within 48 hours of receiving your order. We will assist you with the necessary steps for a replacement or refund.
After submitting a complaint or request, you will receive a reference number. You can use this reference number to track the status of your issue by contacting our support team or checking the status through your account on DreamDekor.com.
Yes, we offer live chat support for instant assistance. Simply click on the "Chat" icon at the bottom right corner of our website, and one of our customer support agents will assist you in real-time.
We strive to respond to all customer inquiries within 24-48 hours. However, during peak seasons or sales events, response times may be slightly longer. Rest assured, our team is committed to resolving your issues as quickly as possible.
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